Frequently Asked Questions
Everything you need to know about our premium leather gear and services.
What kind of leather do you use for your products?
We use premium heavy-duty vegetable-tanned leather. Our products are handcrafted to age beautifully, developing a unique patina over time that tells the story of your journeys.
Do you ship internationally?
Yes, we ship our gear to riders and enthusiasts worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I care for my Trip Machine leather goods?
To maintain the quality, we recommend using a high-quality leather cream or wax every few months. Avoid soaking the leather in water; if it gets wet, let it dry naturally away from direct heat.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original, unused condition. Please contact our support team to initiate a return or exchange process.
Are your bags waterproof?
Our leather is naturally water-resistant and can handle light rain. For heavy downpours, we provide or recommend using a dedicated rain cover to protect the contents of your bags.
How long does it take for my order to ship?
Most orders are processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.