Returns & Exchanges

At Trip Machine Company, we stand by the craftsmanship of our leather goods and offer a hassle-free 14-day return and exchange policy for all unused items in their original packaging. We want to ensure that every piece you carry meets your expectations for quality and soul.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or email our support team with your order number and the reason for your return or exchange to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original box, ensuring all tags, dust bags, and protective inserts are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or send the package via your preferred courier to our central warehouse address as specified in your return confirmation.

• 4.
  Inspection and Refund

  Once our artisans inspect the returned item for its original condition, we will process your refund or dispatch your exchange within 5-7 business days.